AAEON's Quality Management is based upon a strict Quality Assurance Closed Loop Feedback System which provides solid and consistent feedback through the design, manufacturing and service stages to ensure continuous progress and quality improvement to meet customer expectations. These stages are: Design Quality Assurance (DQA), Manufacturing Quality Assurance (MQA) and Service Quality Assurance (SQA).
Design Quality Assurance starts at the conceptual stage of a project and covers the product development stage to ensure quality is designed in by highly qualified engineers. AAEON's safety and environmental test labs ensure our products meet the requirements of CE/UL/FCC/CCC standards. All AAEON products go through an extensive and comprehensive test plan for compatibility, function, performance and usability. Therefore, AAEON customers can always expect to receive well-designed, high quality products.
Manufacturing Quality Assurance is carried out in accordance with ISO 9001, ISO 13485 & ISO 14001 certification standards. All AAEON products are built using production and quality testing equipment in a static-free environment. Additionally, these products have gone through rigorous tests in the production line and dynamic aging in the burn-in room. AAEON's Total Quality Control (TQC) program includes: Incoming Quality Control (IQC), In-Process Quality Control (IPQC) and Final Quality Control (FQC). Periodic training, auditing and facility calibration are strictly implemented to ensure all quality standards are followed to the letter. The Quality Control Team constantly feeds related issues to R&D for improving product performance and compatibility.
Service Quality Assurance includes technical support and repair service. These are important windows to serve AAEON's customer needs, receive their feedback and work with R&D and Manufacturing to strengthen AAEON's response time in resolving customer concerns and improving service levels.
The backbone of customer support is a team of professional Application Engineers who provide customers with real-time technical support. Their expertise is shared through internal knowledge management and links to the web site for online nonstop service and solutions.
With an efficient eRMA system and RMA service policy, AAEON's RMA Team is able to ensure prompt, high quality product repair and replacement services with short turnaround time.
AAEON has acquired many official certifications to maintain its quality system.
- ISO 9001: QMS Standards, 2015
- ISO 13485: QMS Standards, 2016
- ISO 14001: EMS Standards, 2015
- 3C: China Compulsory Certification (upon request)
- CE and FCC: All AAEON products undergo and meet CE and FCC test standards which prove their design quality and integrity